Refund policy

Returns & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unopened and in its original packaging

  • In the same condition you received it

  • Accompanied by a receipt or proof of purchase

Returns are accepted only for:

  • Unopened items

  • Incorrect orders received

  • Items damaged during delivery

How to Start a Return

To start a return, please contact us at [insert your customer service email]. Once your return is approved, we will provide the return address and instructions.

⚠️ Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You receive the wrong product

We’ll evaluate the issue and make it right.

Exceptions / Non-returnable Items

We do not accept returns on:

  • Opened or used items

  • Sale items

  • Gift cards

Exchanges

The fastest way to get the item you want is to return the unwanted item. Once the return is approved and processed, you can place a new order.

Refunds

Refunds will be processed to your original payment method once your return is received and inspected.

  • Delivery costs are non-refundable unless the item is faulty or incorrect.

  • Refunds may take up to 10 business days to appear on your statement.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at [insert your customer service email].